Message Mapping

A message mapping is a system develops by companies to order different messages in a same page as per the types of messages. Well, in term of business it’s an important tool which supports the call center of company to order several messages in a form of group and then transfer to the system of different departments of business as per their types, just like; corporate messages, marketing messages, complain messages, personal messages of employees, and especial messages for the board directors of company. In general scenario we can also call this system as a risk communicator that has approach to illustrate the details of each message with respect to the concern department.

The message mapping is also a road-map which use for displaying the details along with the anticipated questions asked by individual customer. If you want to achieve several responsible communication goals then you have to establish an effective message mapping. No matter you own a small business or a large enterprise where with thousands of employees are working, when it comes to run the system efficiently you must have to adopt of facilitating message mapping for ordering your session adequately. Thus, here one thing which I want to clear the size of firm doesn’t matter. All the business, public companies or corporate firms may need to build a message mapping system that supports them to run the framework of their corporation satisfactory.

Effectiveness of message mapping;

  • This may provide a great way to showcase business services in a decent manner
  • Companies can set their messages in a concise manner
  • It’s a comprehensive tool for exchanging and reviewing the great information of business
  • It’s somehow a visual aid for business
  • Provide the hierarchically organized responses
  • Company can identify their stakeholders
  • This communication process will figure-out all the early questions
  • Have ability to anticipate the questions of stakeholders
  • In business the the process used to generate message mapping is as important as the end products
  • It may represent the opportunities
  • Will encourage the organization to speak with one voice
  • The message mapping will focused on efforts
  • Use for developing the key messages
  • Will support the information within a clear, concise & transparent manner
  • Used for accessible framework
  • Use to promoting open dialogue about messages
  • Equally use in both inside and outside the organization
  • Has accessions to provide user friendly guidance


Sample Message Mapping Template

standard Nanny contract

Name: Sample Message Mapping Template

Document Type: MS Word

Layout: Single Page

download button